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the family sleep consultant
the family sleep consultant

TFSC Business Terms 

These Business Terms apply to the services we provide to you (or your family).

TFSC's business address is 105 Cecil Street, 18-00, Singapore, 069534.    

If you engage our services you will be asked to read these terms carefully and sign at the end to indicate your acknowledgement and acceptance. 

Professional information

Dr Nicola Cann is registered with the Singapore Psychological Society (https://singaporepsychologicalsociety.org/) and the United Kingdom’s Health and Care Professions Council (www.hcpc-uk.org). All services offered by TFSC are delivered under the guidance and regulations specified by these organisatins.. 

Consultations and appointments

Consultations are by appointment only. Details of consultation timings, length and fees will be made available to you before the consultation.

Appointments for future consultations will be made either during your consultation or by email.

If you know you are going to be late for an appointment, contact us to tell us. If you arrive later than 15 minutes after an appointment start time, we will try to provide the services you have booked. If we decide that we cannot, the appointment will be treated as cancelled without notice by you. If we then decide to make a charge for that appointment you will be required to pay the full price of the appointment, less any advance payment you have already made.

Recording sessions

To maintain our high-level professional accreditations, we are required to audio or video record some sessions for discussion within supervision. You are not expectated or required to agree to this, and we will ask for your consent before recording. 

Sometimes clients ask if they can record a session to listen again in their own time. Usually this will be fine, but  you must gain our written consent in advance. You are not permitted to record sessions without first receiving our written consent. This applies to any form of recording device including phones and live Skype/Facetime/Zoom etc video recording programmes. 

Where sessions have been recorded, clients are not permitted to share, broadcast, distribute or make available online the recordings without our written consent. If you would like to share the recording with someone (e.g. a family member, partner) please discuss this with us.

Cancellations

If you cancel an appointment at least 48 hours in working days prior to the appointment time, you will receive a total refund for that appointment. For example, cancellations for appointments on Tuesdays have to be communicated to us on Fridays.  

Any cancellations made with fewer than 24 hours notice will be charged at the full rate, and cancellations made between 24 and 48 hours notice will be charged at 50% of the full rate. 

We will always try to arrange for another client to attend to avoid you having to pay the cancellation fee. However, it is usually not possible to book another patient in at such short notice. 

Cancellations with fewer than 48 hours notice, or failures to attend are likely to be counted as one of your designated appointments, where funding is via a health insurance company or your employer. You should check with your health insurance policy to ensure you know when they will and will not cover your costs.

We may cancel an appointment booked by you at any time before that appointment in the following circumstances:

i)  the required personnel and/or necessary materials are not  available; or

ii)  an event outside of our reasonable control occurs.

If we cancel an appointment in such circumstances, we will refund to you in full any advance payment that you have made to us for that appointment.

We will use all reasonable endeavours to start the appointment at the time you have booked but the start may be delayed by overrun of a previous appointment or by other circumstances.  If the start is delayed by at least 30 minutes you may cancel the appointment and we will refund you in full any deposit or other advance payment that you have made to us for that appointment.

Bookings made via telephone/email/website

You can cancel an appointment made in this way during the 14 day period after we accept the booking. However, if the appointment is on a date which is before the end of that 14 day period and if you have expressly requested us to provide services at that appointment and we do so, you may not cancel that appointment and you must pay for it in accordance with these Business Terms.

If you request that your appointment be cancelled, you must confirm this in any way convenient to you. If you cancel as allowed by this paragraph, and you have already made any payment(s) to us for the appointment, we will refund the payment(s) to you within 14 days of receiving your cancellation. 

If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside our control, we will not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay. 

If sessions are held in person at a third party venue, you agree to comply at all times with that venue’s policies and rules about that venue (particularly fire safety and health and safety rules). 

Fees & payment

You will be invoiced when you book an appointment and payment must be made up to 24 hours before the appointment to confirm that booking.

The cost of services will be in accordance with our current price list at the time of booking.

Payment can be made using the following methods.

Singapore payments

By bank transfer to the following account:

Name: The Family Sleep Consultant Ltd.
Bank: DBS
Account Number: 885-074-183-915

UK payments

By BACS transfer to the following account:

Name: The Family Sleep Consultant Ltd.
Bank: Wise
Sort Code: 23-14-70
Account Number: 4966 2165
For payment details in other currencies please see your invoice, or contact [email protected]


Please use the reference number on the invoice, so that the payment can be easily identified.

We may alter our prices without prior notice but if the price of any services increases between the time when you book an appointment and the date of the appointment, the price increase will not apply to your appointment for those services on that date.

Chasing unpaid invoices creates additional costs, so we may suspend the provision of our services to you in the event that any due fees remain unpaid.

Funding via employer

For clients accessing TFSC services through a direct arrangement with their employer or the employer’s representative, we normally invoice and collect payment from the employer or the representative unless otherwise agreed.  

Invoices are sent monthly to the employer or representative. Payment for cancelled appointments or for any failure to attend without prior notice may be the client’s own responsibility. You should check with your employer or their representative what the arrangements for payment are in the event of missed or late-cancelled sessions.

Our commitment to confidentiality is not affected by who pays for the service provided by us.

Confidentiality

The information discussed in our appointments with you is confidential. We provide a safe place where you (or your child) can share your feelings and thoughts with us.

Any confidential information you (and/or your child) disclose to us shall not be disclosed to any person except as permitted in this section.

We may disclose confidential information relating to you (and/or your child):

(i) to our employees, advisers, other healthcare professionals or social agencies who need to know such information for the purposes of carrying out our services to you;

(ii) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority; and

(iii) if we believe that you are at risk of harming yourself or others, in which case we are entitled to report this to the relevant organisation. Where possible any breach of confidentiality related to risk of harm will be discussed with you (and/or your child) first.

We will not use your confidential information for any purpose other than to perform our obligations under these Business Terms.

We shall ensure that any person to whom we disclose your confidential information to in this section also comply with these confidentiality obligations.

All psychologists have regular professional supervision sessions in which they discuss their work confidentially with an experienced colleague. All work discussed in supervision is anonymised. Supervisors are bound by the same professional and ethical regulations as our practitioners and do not discuss your information outside of the supervisory context.

If a medical or legal professional or social worker requested information from us, we would not release this without your consent unless there was a legal obligation to do so.

Record keeping

Brief notes are made after each session in order to recall information and support our work together.  Notes are kept securely, according to the Singapore Personal Data Protection Act (2012) and the UK Data Protection Act (2018). 

Notes are kept as electronic password-protected documents on a password-protected computer.

We will not keep paper copies of any documents.

We will store children’s notes for seven years after their 18th birthday in keeping with national guidelines, after which time they will be destroyed. 

We retain ownership of the notes but we are happy to discuss their contents with you and you also have a right to access them formally. Should you wish to do this, please contact us in accordance with the Your Rights section of our Privacy Policy

It is also possible for the courts to access these documents should they need to in relation to a matter of public interest. In this unlikely event, you would be informed of this before the notes were released.

If we need to send emails that contain detailed information about your child’s care (for example to yourself or to your GP), we will attach the information as a password protected word document, with the password sent separately. Please do the same if you need to email us detailed information.

Limitation of liability

We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Business Terms or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when a contract with you is created.  We will not be responsible for any loss or damage that is not foreseeable.

We provide all services only for your personal and private use/purposes. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

Nothing in these Business Terms is intended to or will exclude or limit our liability for fraud or fraudulent misrepresentation, personal injury or death caused by our negligence.

If you are a “consumer” as defined by the United Kingdom Consumer Rights Act  2015, or a consumer for the purposes of any other consumer protection legislation, nothing in these Business Terms is intended to or will exclude, limit, prejudice, or otherwise affect any of our duties or obligations to you, or your rights, or our liability to you, under the Consumer Rights Act 2015; the Consumer Contracts Regulations 2013; the Consumer Protection Act 1987; and any other relevant consumer protection legislation.

TFSC does not recommend or make any representation about the efficacy, appropriateness or suitability or any treatments, services or opinions. We cannot guarantee any outcome nor promise to provide a diagnosis. 

Changes to these business terms

We may from time to time change these Business Terms without giving you notice, but we will use our reasonable endeavours to inform you as soon as is reasonably possible of any such change.

General

We reserve the right, at any time, to withdraw our services to you based on clinical judgement. In such circumstances, any advance payments will be refunded for any services not provided.

We will not undertake any procedure that is in conflict with any law in force, any voluntary or mandatory code or practice, or any similar rules, regulations or codes.

If you need to contact us between appointments please do so by email. We do not provide therapeutic support outside of therapy sessions. We aim to respond to emails within two working days.

We are required to ensure that certain information is given or made available to you as a consumer before we make our contract with you except where that information is already apparent. We have included this information itself in the Business Terms. 

If you have any questions regarding these Business Terms, please do not hesitate to discuss with us, either in a session or by email.

No waiver

No failure or delay by us or you in exercising any rights under this Business Terms means that we or you waived any right, and not waiver by us or you of a breach of any provision of this Business Terms means that we or you will waive any subsequent breach of the same or any other provision.

Severance

If any provision of these Business Terms is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Business Terms and the remainder of the provision in question shall not be affected.

Thank you for reading this form.

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